Question 1

How does the trade-in process work?

Accepted Answer

Submit your vehicle details through the trade evaluation form — VIN, mileage, condition, loan status, and photos. Alexis personally reviews your submission and comes back with a real-world number based on current market data. No obligation, and the number is yours to take anywhere.

Question 2

What if I still owe money on my current vehicle?

Accepted Answer

That's very common. Alexis will help you understand your payoff amount and equity position, and show you exactly how it affects your next payment. Positive equity can often be applied to your new Cadillac, Buick, or GMC to lower what you pay each month.

Question 3

Do I need to clean or repair my car first?

Accepted Answer

No. Vehicles are appraised in their current condition. Being upfront about wear, warning lights, or accident history is what gets you the most accurate number — cosmetics don't change the fundamentals.

Question 4

Can I trade in a vehicle that isn't a GM brand?

Accepted Answer

Absolutely. All makes and models are accepted for trade, and the appraisal process is identical whether you're bringing in a domestic truck, an import sedan, or an older family car.

Question 5

Do I need perfect credit to get financed?

Accepted Answer

No. Alexis works with a wide lender network that serves excellent credit, rebuilding credit, and limited credit history alike. The goal is always a payment that fits your life, not the biggest deal on paper.

Question 6

Can I get pre-approved before I come in?

Accepted Answer

Yes, and it's recommended. Pre-approval confirms your budget, speeds up the paperwork, and often improves your rate. Apply through the financing link on the site and Alexis will walk you through the result.

Question 7

Can I use my own bank or credit union?

Accepted Answer

Of course. Bring your pre-approval letter and Alexis will work directly with your lender. There's never a requirement to finance through the dealership.

Question 8

Are lease options available?

Accepted Answer

Yes. Cadillac, Buick, and GMC all run competitive lease programs with flexible mileage. Alexis will lay out lease versus purchase side by side so the choice is based on how you actually drive.

Question 9

How do I schedule a test drive?

Accepted Answer

Use the booking form to choose your appointment type, vehicle of interest, and preferred time. Your request lands with Alexis immediately, and your vehicle is cleaned, fueled, and waiting when you arrive.

Question 10

What appointment types are available?

Accepted Answer

Test Drive (45 min), Trade Evaluation (30 min), Vehicle Consultation (30 min), Service Equity Review (15 min), Delivery Appointment (60 min), and Phone Consultation (15 min). Pick the one that matches where you are in the process.

Question 11

Who should book a Delivery Appointment?

Accepted Answer

Delivery appointments are reserved for customers who have already completed the purchase process and selected a vehicle with Alexis. If you're still shopping, choose a Consultation, Test Drive, or Vehicle Discovery appointment instead.

Question 12

What are the sales hours?

Accepted Answer

Monday through Thursday 8:30 AM – 7:00 PM, Friday 8:30 AM – 6:00 PM, Saturday 9:00 AM – 5:00 PM, and Sunday 11:00 AM – 4:00 PM at 510 E Nasa Blvd in Melbourne, Florida.

Question 13

What if I need to reschedule?

Accepted Answer

Just call or text Alexis, or reply in your private message portal. A new time gets found — no fees, no hassle, no guilt.

Question 14

Can my vehicle be delivered to me?

Accepted Answer

Yes. Home delivery is available throughout Brevard County and the surrounding area. Your vehicle arrives detailed and fueled, and Alexis walks you through every feature before handing over the keys.

Question 15

What happens during a delivery appointment?

Accepted Answer

It's a 60-minute white-glove handoff: a final walk-around, phone and profile setup, a full technology and feature tutorial, warranty and service plan review, paperwork, and a photo to remember the day.

Question 16

Can I pick up at the dealership instead?

Accepted Answer

Absolutely. Plenty of customers prefer the in-person handoff at Tasca Cadillac • Buick • GMC in Melbourne, with time set aside just for them.

Question 17

What do I need before delivery?

Accepted Answer

Proof of insurance for the new vehicle is the main item. Alexis sends a checklist ahead of time and can coordinate directly with your insurance agent.

Question 18

How does the referral reward work?

Accepted Answer

Refer someone who buys a vehicle from Alexis and you receive $100. Submit the referral through the site and Alexis handles the rest with the same care she gives every customer.

Question 19

When do I get paid?

Accepted Answer

Rewards are paid within 7 business days after your referral's purchase is finalized and funded, by whichever method you prefer.

Question 20

Is there a limit to how many people I can refer?

Accepted Answer

No limit at all. Refer ten friends who buy and that's $1,000 back in your pocket.

Question 21

Do I have to be a past customer to refer someone?

Accepted Answer

Not at all. Anyone can send a referral, and the reward applies either way.

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